Shipping policy

Last Updated: April 11, 2025

Thank you for shopping with Morden Health Lab. Below you will find information about how we process and ship orders.

Processing Time

All orders are processed within 1 to 5 business days after payment is confirmed. Orders are not processed or shipped on weekends or public holidays. During peak periods, processing times may be slightly extended.

Shipping Rates and Delivery Estimates

Shipping rates are calculated at checkout based on your location and selected shipping method.

Estimated delivery times:

United States: 5 to 9 business days
International: 7 to 12 business days

Please note that delivery times are estimates only and are not guaranteed. Delays may occur due to customs processing, carrier issues, weather conditions, or other factors beyond our control.

Order Confirmation and Tracking

You will receive an order confirmation email after placing your order. Once your order has been shipped, a shipping confirmation email with a tracking number will be sent.

Tracking updates may take 2 to 5 business days to appear in the carrier’s system.

Customs, Duties, and Taxes

International orders may be subject to customs duties, taxes, or import fees imposed by your country. These charges are the responsibility of the customer.

Morden Health Lab is not responsible for delays caused by customs clearance.

Incorrect Address

Please ensure your shipping address is accurate before placing your order. We are not responsible for packages delivered to an incorrect address provided by the customer.

If you notice an error, please contact us immediately at:
📧 contact@cleensi.com

We cannot guarantee changes once the order has been processed.

Lost or Delayed Shipments

If your tracking shows that your package has been delivered but you have not received it, please check with household members, neighbors, or your local post office.

If you still cannot locate your package, contact us at:
📧 contact@cleensi.com
and we will do our best to assist you.