Refund policy

Refunds / Returns (if applicable)

To be eligible for a refund, return, or exchange, you must first email us within 180 days of receiving your order at contact@cleensi.com (Our Support Team).

Once we receive the returned item, we will send out a replacement if one is available. If a replacement is not available, we will issue a full refund of the purchase price for your item

Lost or Stolen Packages

Modernhealthlab is not responsible for lost or stolen packages that are confirmed to have been delivered to the address provided during checkout.

Upon request, Modernhealthlab will provide confirmation of delivery, including the delivery address, delivery date, tracking information, and the shipping carrier so the customer can follow up with the carrier directly

Exchanges (if applicable)

We typically replace items only if they are defective or damaged, but we understand that issues can happen. If you need to exchange an item, please email us at contact@cleensi.com, and our team will assist you.

Shipping

If you would like to return a product, please contact contact@cleensi.com for instructions on how to proceed with the return.

Please note that customers are responsible for paying the return shipping costs. Priority shipping fees and tips are non-refundable.

Shipping Delays Notice

Due to recent global shipping disruptions, some of our shipping partners have experienced delays. In rare cases, orders may take up to 60 days to arrive.

If your order has been affected by a delay, please contact our support team at contact@cleensi.com, and we will work with you to resolve the issue as quickly as possible.